FAQs

Frequently Asked Questions
Everything you need to know before ordering your Nathra shades.

1. Where do you ship from?
We ship directly from trusted international suppliers to ensure high quality and affordable pricing.

2. How long does delivery take?
Delivery typically takes 8–16 business days across Saudi Arabia. You’ll receive a tracking number once your order is shipped.

3. Do you accept refunds or returns?
No refunds, returns, or exchanges are accepted — unless your sunglasses arrive damaged.
If damaged, please contact us within 24 hours with photos and your order number.

4. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and link to follow your package.

5. Are the sunglasses unisex?
Yes — all Nathra designs are unisex, suitable for all face shapes and styles.

6. Where is Nathra based?
Nathra is a proudly Saudi brand — designed in Saudi Arabia with a focus on elegance, identity, and bold simplicity.